Refund Policy
At DIY Beauty Kits, we are dedicated to providing exceptional service and delivering high-quality products to our valued customers. We understand that there may be occasions when a refund is necessary, and we want to ensure that the process is clear and straightforward for you.
This Refund Policy outlines the guidelines for requesting a refund. Please note that the eligibility for a refund and the timelines for reporting an issue may vary depending on the specific product. For this reason, we strongly recommend reviewing the product details for any product-specific instructions regarding refunds or exchanges.
Refund Eligibility Criteria:
- To be eligible for a refund, items must be returned in their original, unopened condition (unless faulty or damaged).
- Certain products, such as opened or used beauty kits, may not be eligible for a refund due to hygiene and safety regulations.
- Refunds will only be processed if the return is initiated within 14 days of receipt.
- The customer is responsible for the direct cost of return shipping. You are responsible for paying your own shipping costs to return your item. Shipping charges are not refundable.
How to Request a Refund:
- If you believe you are entitled to a refund, please contact our customer service team at lauren@diybeautykits,co.uk with your order number and a description of the issue.
- For faulty or damaged items, please provide photographic evidence to assist us in processing your request quickly.
- Once your refund request is received, we will review it in accordance with our policy and notify you of the next steps.
We value your satisfaction and are here to assist you throughout the process. Please don’t hesitate to reach out to us with any questions or concerns.
